John - Lake Zurich, IL
Mike kept me updated throughout the process, Carl did an exceptional job on the installation, and my wife and I LOVE the door. As she put it, 'we no longer have a hallway, now we have a fourier'.
Keith - Hoffman Estates, IL
Problem nonstandard door in old house
Jane - Palatine, IL
We live in an old house with an old interior door that had warped between the garage and living space. No standard exterior door fit and no standard interior door met codes for fire. Next Door and Window was only company able to find us a door, install, and have it meet code standards. Our installer "Mike" was a very competent and careful workman with high standards and also a very comfortable person to have in our house. Highly recommend!
Our installation team, and our new doors, are outstanding. Can't say enough great things about them.
Paul - Hinsdale, IL
Arnie - Lemont, IL
Professional installation and very personable attitude.
Exellent service from all!
Sal - South Barrington, IL
Everyone was very professional in the office. Carl was the installer and he did an excellent job installing the front door and sidelights.
SaraB - Naperville, IL
Buying a front door is no fun and expensive. Once I got the dreaded part of actually pulling the trigger to buy the door, the service received from Next Door and Window was great. They kept me informed about the process via email. And I'd say the highlight of the experience were the fantastic installers. They showed up on time and with a great attitude for having to install on one of the coldest days of the year. They worked swiftly and did a great job. My own concern was that I thought the door itself would be in a week or two earlier, so the whole process took a little longer than I anticipated.
GBN - Naperville, IL
Jim - Palos Park, IL
Did a lot of shopping for a quality window and door product with excellent service and a company that would stand behind and support their product. Found that with Next Door and Window. Totally satisfied!!!
A lovely new front door
John - Naperville, IL
All in all, we're very satisfied with our new door. One area of improvement would have been more communication regarding the actual manufacturing timeline of the door. We had to call for updates a couple of times.
Lynn - Darien, IL
Mark was the salesman I worked with at the Naperville location and I found him to be thorough and accessible. Had two sliding doors installed which took all day. Karl the installer was very neat (covering surfaces with tarps, etc.) and cleaned up throughout and after the job. He clearly is a very efficient and knowledgeable employee who worked very hard to get both doors installed before it got dark.
Ronald - Wheaton, IL
Professional Installation and Outcome
Pat - Aurora, IL
We hired NEXT to install all new windows and a sliding door. We are very happy with the professional work and skillfulness of the entire team.
Tom - Naperville, IL
Very Professional Installer did great work
Very professional, Courteous, workmanship excellent!
Stephanie - Hinsdale, IL
Definitely worth the money spent. Would recommend Next Door for quality of products and service.
Donald - Lisle, IL
Great sales experience, great installation experience. Had to call for delivery status since we received no information during the week they said they would call.
Linda - Palos Park, IL
Great Sales Guy, Great Installation Crew
Cherise - Lake Forest, IL
I'm still amazed that you installed 17 windows in a single day. They were incredibly efficient, experienced and a job well done.
Chad - Glenview, IL
Theresa - Willowbrook, IL
I was amazed at the kindness and professionalism that was displayed by the entire crew that was dispatched to do the windows and doors. Would love to have them on my team.
Follow-up concerns to be addressed
Jeanette - Arlington Heights, IL
Good installer-Mike Risko thorough,clean,nice Poor communication from reps-about scheduling and reminder as stated AND no notification about a bar across the screen door. I probably would have chosen a different glass on my entry door had I known!!!!! I am waiting to hear back about if there is an option for a screen without a bar. Also, key does not turn if we don't push in door at the same time. Normal? Will discuss this as well.
Superior customer experience
Valerie - Downers Grove, IL
Next Door & Window, provided a superior customer experience. From phone conversations to sales person interaction to scheduling to service installation. This is our third door purchase with Next Door & Window. You can count on the entire team to deliver.
Repair work on door damaged caused by appliance delivery
Jim - Darien, IL
As always, Next is a "10" in service. The repair person was great and you'd never know the damage from appliance delivery ever happened. Appointment couldn't have been easier and they arrived right on time. Couldn't be happier.
Outstanding Service, Attractive Door!
Chris - Crystal Lake, IL
Mike was amazing. His attention to detail was beyond reproach. He made us feel like he was taking the same care he would if he were installing his own door. He is an outstanding representative for Next Door & Window.
Valarie - Bolingbrook, IL
The customer service is outstanding! The workmanship is amazing - the finished product is awesome! Carl Isaacson was the most delightful craftsman, a true professional, very kind and courteous! He did a great job! We thank you!
I am very satisfied with the Installation Service
Cosmore - Naperville, IL
Worried During Window Install
Ann - Naperville, IL
The crew installing the doors did a much better job than the windows crew. The windows crew did not speak English well so I worried the entire time that they didn't understand what needed to be done. I have the feeling that these were subcontractors and not Next employees. They left the doors wide open and I worried about animals coming in. There was no reason to keep them open while they were on lunch break. The windows team did walk me through all of the window making sure they all worked properly.
Mary - Westmont, IL
Very pleased with the sunrise sliding door.carl did a great job.very nice individual.thank you!
So far, so great
Neswold - Lemont, IL
Hello, first off Mike is quite the craftsman. I couldn't be happier with the installation, he makes the final product look even better. Communication with the office was clear and informative. One minor unknown regarding a lock was the only thing that could have been handled differently,
James - Bloomingdale, IL
Installers were prompt, courteous, and professional. They were outstanding!
Very Professional and Thorough
Tom - Naperville, IL
We were extremely satisfied with Mike Truber's installation of our new front door. He arrived on time and did great work in a timely manner. He explained what he found while removing our old door and then described the steps he took to install the new door. He gave very understandable explanations of the work he did and important information on how to care for our new door.
Kathy - Crystal Lake, IL
The installers were professional and did a tremendous job. Very pleased with the results.
Ilene - Aurora, IL
Great installer, professional and thorough. Door looks great
Great, Friendly Service from Mike -
Deborah - Burr Ridge, IL
This is the 4th time we have used Next Door for replacement doors - Mike has been our service rep for the past 3 of those doors. He is always very thorough in explaining everything. His work is magnificent!!!!!
Debra - Buffalo Grove, IL
Carl did a great job. Very professional. No mess. Showed up on time. Cleaned door and window to my satisfaction.
Great looking door, installer was professional and cleaned up well
Pat - Plainfield, IL
Great Product - Incredible Installation!!!
Erica - Highland Park, IL
Top notch service from beginning to end! Professional, courteous and experienced. Sales person was honest and arrived on time. Installer was very experienced and did an A++++++ job! and installation was earlier then expected!!! Would highly recommend this company to all.
Janet - Naperville, IL
Linda - Naperville, IL
Door looks great. Carl's service was prompt, courteous and professional.
Great service yet again! This is the second time we have had Next Door install doors for us. Great price and nothing but professionalism all around.
Kirk - Naperville, IL
Dorothy - Crystal Lake, IL
The door is obviously of excellent quality and the installation is well done. The installer was efficient, polite and pleasant. We are happy!
Great Service, Nice Product
Barbara - Naperville, IL
Good customer service from sales to install. Definitely would use them again for replacing additional windows or doors.
Agnes - Naperville, IL
Carl installed two new storm doors and one exterior door. He arrived on time, was professional, pleasant and courteous. He did a great job and explained the new feature since we ordered the door with the blinds inside. We are very pleased with the service and the doors. Unfortunately, whoever ordered our door hardware ordered ant bronze instead of ant brass for one of the doors. This wasn't Carl's fault and he said Next will reorder the correct handle and replace it.
Knowledgeable, great service and follow up
Krista - Saint Charles, IL
I met with Amer to see about the options for a front door replacement. He was very knowledgeable and walked me through the entire process. I spoke with 2 other companies and neither one of them touched his professionalism or knowledge. When it came time for the install, Carl showed up and did exactly what I was promised. He installed our new front door, sidelights and transom perfectly. It looks like a million bucks. We are so pleased that we decided to go with Next Door and Window for our front door project. I will definitely use them again in the future because I believe they know what they are doing and they delivered on what they promised me. Great job Amer and Carl. You guys were awesome to work with.
Marcy - Aurora, IL
beautiful job, minimal mess, good cleanup, nice people - would recommend to everyone
Trish - Fox River Grove, IL
Great and timely service!!!
Ron - Naperville, IL
Next was quick to follow through with correcting a manufacturing defect. No excuses, no hesitation, just an apology for the problem and a quick replacement of a door panel. No wonder Next has such great reviews and excellent standing with the BBB and Angie's List! Great at keeping the customer informed from beginning to end. Exceptional company to do business with from start to finish.
Gayle - Naperville, IL
Nice that we can count on you if any issues come up with our entry doors. Good to know there are still companies out there that believe in customer service. Chris knew exactly what he was doing and assured me that everything would be fine.
Second time working with Next Door and very happy again!
Angela - Lombard, IL
Holly - South Elgin, IL
I am so pleased with our new front door, everything is perfect. Great installer, very neat. Salesperson called during the install to check on everything. Great service!